FAQ
Frequently asked questions. Can't find your answer? Write to us at info@madshop.ch or call 044 311 25 25.
How can I contact customer service?
You can reach us by email at info@madshop.ch or by phone at 044 311 25 25 (Mon–Fri 09:00–19:00, Saturday 10:00–17:00).
Can I pick up the goods?
Yes, this is possible during opening hours. Badenerstrasse 727, 8048 Zurich.
What can I do if I forget my password?
Click on "Login" and then directly under the login field, click on "Forgot your password?". Enter your registered email address and click on "Reset my password". You will automatically receive an email with the option to set a new password.
What payment options are available?
We accept credit cards (Visa, Mastercard, American Express), PostFinance Card, PayPal, TWINT, and advance payment. You can also pay upon collection at the store.
How can I return a product?
You have a right of return within 14 days of receipt. The time of dispatch is decisive. Products are only accepted undamaged, unused, unopened, and in their original packaging. For health protection or hygiene reasons, certain products are excluded from return. You can receive a free return label by email (info@madshop.ch) or by phone at 044 311 25 25.
How long does it take for ordered items to be shipped?
Goods ordered and confirmed by 3:00 PM will be received within 1–3 business days, depending on the shipping method. For orders over CHF 150.00, the package will be sent with Priority shipping. The tracking number will be sent to you by email.
Where does madshop.ch deliver?
We deliver to all Swiss addresses and to the Principality of Liechtenstein. For an additional postal charge and the statutory VAT, we also deliver to Europe.
How can I change my password?
Log in under "Login". Open your user account via the person icon and click on "Change password".
What are the costs for packaging and shipping?
Priority: CHF 12.00 / Economy: CHF 7.90. For orders over CHF 100.00, shipping is free.
How do I register as a Mad Beauty Shop customer?
On the homepage under "Register", you will find the application form. As a professional, you can send your commercial register entry or UID by email; we will check your information and activate your account.
Can I purchase products as a private customer?
All customers can register and shop. Depending on the profile (business or private), we offer different price structures and product ranges.
Are the prices shown with or without VAT?
The prices in the webshop are displayed without VAT. However, the VAT is visible in the shopping cart.
Is there a minimum order value?
There is no minimum order value. For orders under CHF 100.–, a small quantity surcharge of CHF 12.00 is applied.
An item was available, but not at checkout. Why is that?
The stock is updated every few minutes and finally checked before completing the order. It can happen that a product has been purchased by another customer in the meantime. We ask for your understanding.
How can I change my order?
Once the order is completed, no further changes are possible. As long as the order has not been completed, you can change the shopping cart and your address details.
Can I also order if I live outside Switzerland?
Yes, we deliver throughout Europe.
Where is my package?
As soon as your order has been dispatched, you will receive a shipping confirmation by email with your package number, which you can use to track the shipment on the post office website.
How do I properly return my package?
Our packages include a return slip on which you manually enter the items. Postage is not included. The goods must be in perfect, unused, and original packaging. Keep the receipt from the post office; in case of package loss, credit can only be issued upon presentation of this receipt.
Who has access to my personal data?
Your data will be passed on to our delivery companies to the extent necessary for delivery. For payment processing, we pass on your payment data to our house bank or the payment service provider Datatrans.
When can I reach customer service by phone?
Monday to Friday from 09:00–19:00 at 044 311 25 25.